FAQ

The CAEP Annual Conference is Canada’s largest emergency medicine education event.

CAEP 2021 Theme: Better Together: Connect. Inspire. Thrive.

CAEP 2021 Learning Objectives:

By the end of the conference, delegates will be able to;

Royal College

This event is an Accredited Group Learning Activity (Section 1) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada, and approved by Canadian Association of Emergency Physicians.

You may claim a maximum of 26.5 hours (credits are automatically calculated).

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College of Family Physicians

This Group Learning program has been certified by the College of Family Physicians of Canada and the Ontario Chapter for up to 77.00  Mainpro+ credits.

Important Notice:

In order to meet the Colleges’ accreditation requirements of a virtual conference, delegates are required to complete an evaluation for each session attended (live or on-demand) in order to be granted the associated CPD credits. The conference platform is programmed to automatically calculate your credits based on these evaluations and the results will appear on your certificates.

Below are details and deadlines applicable to the two Colleges in order to be awarded CPD credits. Please ensure to print or save a copy of your certificate as access to it will only be available for a few months following the conference.

RCPSC MOC Section 1 hours – In order for CPD to count towards Section 1 hours, you must view a session, live or on-demand, by June 17, 2021 at 11:59PM ET and complete the session evaluation by June 30, 2021 at 11:59PM ET. Any videos watched or evaluations completed after these dates/times will not be eligible for Section 1 credits.

After June 30, CAEP21 sessions will still be available to registered delegates to view until December 17^th. You may claim these as Section 2 self-learning credits.

CFPC Mainpro+ certified group learning credits – In order for the CPD to count towards certified group learning credits, you must view a session, live or on-demand, and complete the session evaluation form by June 30^th, 2021 at 11:59PM ET.

Any videos watched or evaluations completed after this date will not be eligible for certified credits. CAEP21 sessions will still be available to registered delegates to view until December 17^th. You may claim these as uncertified self-learning credits.

Most desktop and laptop computers will be perfectly capable of running everything on the CAEP 2021 Virtual Platform, though it can also be accessed on mobile devices and tablets.

The majority of CAEP 2021 sessions will be streamed through our conference platform.  A few sessions and workshops will be held using Zoom and or Telus video conferencing, those will be identified on the conference site with information on how to download those platforms.

A few things to do ahead of time to make sure you’re prepared:

1. Run a Speed test– anything above 3 Mbps upload / download speed should be fine.
2. Review the recommended system requirements here for the best experience
3. Login as soon as you receive access to reduce issues the day of the event
4. Review the agenda and FAQ preview video from the same device and location you will use
5. Google Chrome is strongly recommended as the browser
6. If you are having trouble, try turning off your VPN

Registration is open through the CAEP portal.

If you have questions regarding registration please contact cme-registration@caep.ca

Most CAEP 2021 sessions do not require pre-registration, with the exception of the Monday pre-conference sessions, all the workshops, and some social events. You can review which ones requires pre-registration here. If you are already registered for conference, please select “Manage Registration”. You will then choose “Add Attendee” and you will see a listing of available workshops and social events.

We expect to email delegates their individual link to the platform June 10th, and regularly update for those who register last minute. If you need access to the platform, but the email with your link has been caught in your spam filter, you can use this link to log in. Please note that you should enter the same email address as you use in the CAEP portal. If you run into trouble finding your account, please contact us at cme-registration@caep.ca.

After you register, please allow at least half an hour for the individual log in link to be created and emailed to you, during Registration Booth hours. Otherwise, the link will be created and sent to you the following day.

Please visit our Find My Account page.  Reminder that you should enter the same email address as you use in the CAEP portal. If you run into trouble finding your account, please contact us at cme-registration@caep.ca.

1. Click the link and agree to the terms and conditions of the platform.
2. Select your accreditation stream.
3. Add a password, headshot, biography – you only need to do this once.
4. Add CAEP 2021 to your bookmarks bar for easy access daily.
5. Explore the agenda, favorite sessions and events you wish to attend.
6. Visit exhibits, the poster hall and networking lounges, 24/7, anytime!

CAEP’s registration booth is open from 9-5pm CT.  If you are having issues during that time period, please go to the CAEP booth in the Exhibit Hall, and there will be staff there to assist you.

During the live event, June 15 – 17, please the support link at the bottom left of the lobby view screen for assistance.  (Located at the bottom of the menu) Before the conference starts and during the on-demand period please email speakers@caep.ca.

Google Chrome (desktop)

1. On your computer, open Chrome.
2. At the top right, click More
3. Click More tools > Clear browsing data.
4. At the top, choose a time range, to delete everything, select All time.
5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
6. Click Clear data.

Click on the left menu program screen then select from the drop-down list All Sessions. The menu on the left will let you filter on sessions, videos, and posters. Below that first category of filters, you can filter by session date. After that, you can filter by session type and then by education track. You can use multiple filters at once. To turn on a filter, click the box beside the label. You can also remove the filter by unchecking the box.

Navigate to the All Sessions tab under the Program section on the home page. Click the star next to the Add Session button to add to your itinerary. You can view your itinerary on the left panel listing under Program or on the far right side of the screen under the My Itinerary section.

Once you have added a session to your itinerary (see previous FAQ), you will see the icon that allows you to add it to your calendar, as in this screenshot:

When you link to a session that has not yet started, you will see a countdown clock. Most sessions will open a live stream window automatically once the clock counts down. A few sessions will be held externally. If that is the case you will see a “join now” button.

Using the left hand menu item “Participants” you can search or filter to connect with colleagues. Click on the contact card, and you have a choice to “Send Email” or “Start Chat”. If the participant is actively online in the platform, you will see a video icon to the right of their name, and can initiate a private 1:1 video call. If you wish to opt out of this feature, you can edit your profile and toggle the “Allow Messaging” feature. More information is available here.

Yes, click your name on the top left of the screen and go to “My Account”. You can turn off the messaging option.

You need to ensure your browser has access permissions to your microphone and camera. Without granting access you will not be able to use the networking lounges. Click here to access an additional support guide
The most common issue is a VPN connection that is blocking the application. Please temporarily disable the VPN if you are having trouble. If you are getting immediately kicked out when another visitor enters the room – this is likely the problem.

Click the Game link  in the left hand menu to be taken into the gamification section. There you can see the prizes, as well as what tasks need to be completed in order to earn points.  Points can only be earned during the conference dates (June 15^th to 17^th).

You must be in an Exhibitor booth to have access to the Exhibitor Meeting Room. Unless you have 2 screens open, to allow the presentation to play on a different screen, you cannot be in a presentation and in the meeting room.

Navigate to the desired session under the Program screen. On the right-hand side, there will be a Join button. The button will become available (clickable) 15 minutes before the session start time.

For live streamed sessions – enter your question in the Live Q&A panel located on the right side of your screen or if you are viewing the video in Theater mode, the Q&A panel is located under the video screen in the live Q&A panel.

The most common issue is a VPN connection that is blocking the application, or the internet browser used. Please temporarily disable the VPN if you are having trouble. Also please check that your browser is up-to-date. Chrome is the preferred internet browser. Internet Explorer is not supported.

How do attendees and exhibitors engage?
There is a general text chat feature which will go to all members of the booth, you can message the staff contacts listed in the booth, or you may utilize the built in Exhibitor Meeting Room. The Meeting Room consists of a company lobby and individual staff private rooms with full audio, webcam, and screen share capabilities. The exhibit staff team can wait together in the lobby until visitors arrive, once a staff member is identified as the best representative for the attendee, they may leave the lobby and continue speaking privately in the staff member’s meeting room.
Attendees can also schedule meetings with Exhibitors by visiting their booth and booking one of the listed availability times.

When are the virtual booths open?
Attendees can download resources and view the Exhibit Booths the full conference week. Representatives are available between the hours of 9:00 – 3:00 PM CT or by appointment.

How do attendees book meetings?
When Attendees visit an exhibit booth the staff availability will display. Attendees can select their preferred meeting time and an email will be sent to both parties.

How do I join an exhibitor’s meeting room?
Visit the company’s exhibit booth then select “join exhibitor meeting room”

How long can the Exhibit Hall be accessed?
The CAEP Exhibit Hall will continue to be accessible until June 30, 2021, including sending messages to the exhibitors. Note that the booths will not be staffed after the live conference is over.

How long will I have access to On-Demand Videos?

Many of the individual presentations will be available 30 minutes after the live session ends. The entire session, including the Q&A period will be available approximately 24 hours later. CAEP 2021 will be available for 6 months, until December 17, 2021.

How do I access the playback of a session/recording of an earlier session?

Sessions that have ended will appear at the end of the day program. Please go to the session home page to view the playback – look for the Replay button in the top right corner. Oral and poster session videos will be available at their session start time. Pre-recorded panel videos will be available for playback approximately 30 minutes after their scheduled session end time. Live playback links could take up to 48 hours to appear on the platform after the session end time. If a session ran more than 48 hours prior and a link is not viewable, please email speakers@caep.ca.

Having Issues playing on-demand or replaying live session videos?

Please speak to your IT department about whitelisting these domains.

https://bb.xcdcdn.com
https://s3.amazonaws.com
http://xcdzoom.s3.amazonaws.com
https://f002.backblazeb2.com
*.cloudfront.net
https://caep.econference.io/

If you have a membership question or issue please email cbova@caep.ca

We missed last year’s conference and know that everyone is looking forward to an opportunity to reconnect. Expect the same great tracks, workshops and opportunities to meet and chat with colleagues. The virtual platform allows you to participate in real time, to view content on demand, and keep the conversations going long after the event. The Scientific Planning Committee has put together a full schedule of tracks as well as a wide variety of plenary speakers. This is a unique opportunity to connect with your colleagues from home and office, on  your own schedule.  Question and answer sessions can live on through discussion boards. Book “office hours” with presenters to follow up on new ideas. You’ll be able to message old friends or invite colleagues to connect for the first time.

#CAEP21 will take place virtually, so you can access it across the country and around the globe. The host city, Winnipeg, uses the Central Time Zone. We’ll try to keep time conversions simple, but please keep that in mind for interactive sessions.

#CAEP21 will take place June 15 – 17 with  a preconference day on Monday June 14.

All delegates will have on-demand access to all conference tracks, plenaries and discussion boards at least until August 31, 2021.

Registration fees can be found here. Savings can be found through CAEP membership.

You will be able to tailor your personal agenda in the conference platform.

You can find the preliminary schedule on the website here. Detailed information about presentations and speakers is available here.