Description: An exploration of the “language barrier” between the way that physicians and nurses communicate with one another. The effect of this “miscommunication” in regards to patient outcomes and job satisfaction. Some recommendations on how to optimize communication
- To develop the “same” language between health care professionals
- To support an inquiring open work environment
- To recognize the impact of poor communication on patient outcomes and job satisfaction
- There is only one diagnosis; not a nursing diagnosis and a physician diagnosis
- Quote Literature
- Use the C words – consult and colleague
Biography: Monique is a 32 year nursing veteran; who has spent 29 years in the Emergency department; starting in Norwalk, Connecticut to Vancouver General in various roles from staff nurse, to Emergency Nurse Educator to the Nurse Practitioner (for the last 10 years). She graduated from the VGH School of Nursing in 1986; and subsequently completed both her undergraduate degree and Masters from the University of Victoria. She, along with her colleague, Landon James, developed a monthly podcast called NurseEm and recently she with 4 other nursing colleagues have developed a bilingual national emergency nursing course called EPICC (Emergency Practice Interventions Care Course Canada). She is also the Chairperson of the National Course Administrative Committee, a subcommittee of the National Emergency Nurses Association.