Sunday, May 27, 2018 • 13:00 - 14:30
Track 4 - TEAMWORK IN THE ED
Track Chair: Mr. Landon James
Room: TELUS Glen 206

Doctors are from Mars and Nurses are from Venus - Ms. Monique McLaughlin

Description: An exploration of the “language barrier” between the way that physicians and nurses communicate with one another.  The effect of this “miscommunication” in regards to patient outcomes and job satisfaction.  Some recommendations on how to optimize communication

Learning Objectives:

  1. To develop the “same” language between health care professionals
  2. To support an inquiring open work environment
  3. To recognize the impact of poor communication on patient outcomes and job satisfaction

Pearls:

  1. There is only one diagnosis; not a nursing diagnosis and a physician diagnosis
  2. Quote Literature
  3. Use the C words – consult and colleague

Biography: Monique is a 32 year nursing veteran; who has spent 29 years in the Emergency department; starting in Norwalk, Connecticut to Vancouver General in various roles from staff nurse, to Emergency Nurse Educator to the Nurse Practitioner (for the last 10 years).  She graduated from the VGH School of Nursing in 1986; and subsequently completed both her undergraduate degree and Masters from the University of Victoria.  She, along with her colleague, Landon James, developed a monthly podcast called NurseEm and recently she with 4 other nursing colleagues have developed a bilingual national emergency nursing course called EPICC (Emergency Practice Interventions Care Course Canada).  She is also the Chairperson of the National Course Administrative Committee, a subcommittee of the National Emergency Nurses Association.

Who's in Charge? Various Models of Team Management - Mr. Landon James

Description: There has been a lot of recent focus on resuscitation efforts being led by someone other than the “most responsible provider”.  A discussion of the options will occur using lessons from other industries and crew resource management principles.

Learning Objectives:

  1. Understand the principles of crew resource management
  2. Develop new understanding of ‘non-MRP’ led resuscitation – what it is and is not
  3. Identify the key components of a command model

Biography: I am a 20-year ED nurse and paramedic who has held many positions at the bedside, within leadership and education.  I am also involved in National ED Nursing education programs and practice improvement.

INFO - RN Lead Clinical Debriefing - Dr. Stuart Rose, Ms. Leanne Norrena, Mr. Laurie Leckie

Description: The INFO post debriefing tool enables Charge Nurses (CN) to facilitate debriefing sessions after taking part in a two hour workshop. CN’s then debrief after resuscitations using a scripted form and a plus delta or what went well and what would you like to do differently type format. Implementing the INFO process includes using a flipped or home classroom model to promote pre workshop participation and optimize the hands on experience during the CN workshop.  The INFO post debriefing tool enables Charge Nurses (CN) to facilitate debriefing sessions after taking part in a two hour workshop. CN’s then debrief after resuscitations using a scripted form and a plus delta or what went well and what would you like to do differently type format. Implementing the INFO process includes using a flipped or home classroom model to promote pre workshop participation and optimize the hands on experience during the CN workshop.

Learning Objectives:

  1. Identify challenges associated with implementing a clinical debriefing program
  2. Describe the implementation of INFO, a charge nurse facilitated clinical debriefing program in 3 Calgary ED’s.

Pearls:

  1. Debriefing clinical events in the ED is possible
  2. Clinical debriefing provides valuable opportunities for improving patient care
  3. Clinicians debrief to improve the system and to have a shared human experience

Biography: ED doc. Originally from South Africa but lucky enough to be living and working in Calgary, AB. Passionate about debriefing and the benefits for our patients and ourselves from debriefing.